June 14, 2021
IT

Mindtree Recruitment 2021 | Freshers | Quality Analyst | BE/ B.Tech/ BCA/ B.Sc

Mindtree Recruitment 2021 | Freshers | Quality Analyst | 2017 – 2020 Batch | BE/ B.Tech – CSE/ EEE/ ECE/ ICE/ Telecom; BCA/ B.Sc | Bangalore

Company: Mindtree Limited
Mindtree Recruitment 2021:- Mindtree Limited is a global information technology solutions company with revenues of over USD 400 million. Our 11,000 experts engineer meaningful technology solutions to help businesses and societies flourish. Mindtree’s consulting-driven approach makes us a strategic partner to over 40 Fortune 500 enterprises.

Mindtree is a USD 500+ million IT services company, delivering technology services and accelerated growth for Global 1000 companies, by solving complex business challenges with breakthrough technical innovations. Mindtree specializes in e-commerce, mobility, cloud enablement, digital transformation, business intelligence, data analytics, testing, infrastructure, EAI and ERP solutions.

Company Website: www.mindtree.com

Positions: Quality Analyst

Experience: 0 – 3 Years

Job Location: Bangalore

Salary: ₹ 3 – 5 LPA

Qualification for Mindtree Recruitment 2021:

BE/ B.Tech – CSE/ EEE/ ECE/ ICE/ Telecom; BCA/ B.Sc

Key Responsibilities:

  • Daily calls/ incidents/SRs audits & review to ensure quality and accuracy of the data.
  • Sharing timely feedback to avoid the commonly occurring errors
  • Sharing weekly dashboard to furnish the pain points and sharing improvement areas
  • Regular 1-0-1 discussions with the L1/L2 for the incidents/SR/calls audited identifying training needs
  • Publishing stats to the engineers regularly and ensuring timely feedback is given
  • Ageing ticket review and analysis to share process improvement ideas and suggestions
  • Makes process recommendations for improvements and service enhancements
  • Share training needs for L1 as per the audits done
  • Conducting communication/process training as and when there is a need
  • Conduct regular team huddles and share important information with respect to process/procedures
  • Audit/review incidents/SR/Calls for the users who give a D-Sat survey and maintain the database for findings process gaps/improvement ideas

Knowledge & Skills

  • Excellent written and verbal communication skills with hands on experience on audit/feedback mechanism
  • Sound knowledge of ITIL Methodologies & best practices
  • Strong customer service skills
  • Good working knowledge of MS-Word, Excel, PowerPoint and Outlook, Visio, etc.
  • Technical knowledge of Windows OS – various versions, O365, Active Directory, Citric, VMWare, basic Networking knowledge
  • Hands on experience of working on ITSM tools like – ManageEngine, ServiceNow, BMC Remedy, etc.
  • Excellent training, coaching and mentoring skills
  • Quick learner and understand the nitty-gritties of a complex working structure
  • Good interpersonal skills, time management and detail oriented
  • Ability to identify process gaps and suggest improvements

How to Apply for Mindtree Recruitment 2021?

Interested and Eligible candidates apply Mindtree Recruitment 2021 online by ASAP

Apply Link: Click Here

Source : enggwave